Location: Hybrid. Remote and Office based, Market Harborough, Leicestershire
Salary: Very competitive depending on experience
Hours: Full Time - 37.5 hours per week
Closing Date: 21st February 2025
To apply, please send your CV to recruitment@cdsglobal.co.uk - we look forward to hearing from you!
We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally.
Working in an open plan office we promote a friendly and diverse working environment with a focus on support, wellbeing and helping each other to ensure you have a positive experience every day.
Position Overview:
The Support Analyst is responsible for the delivery of support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients.
We are looking for:
Essential:
- Educated to degree level or have equivalent relevant experience with a suitable qualification in an IT related field
- Excellent analytical skills
- Experience of large database systems
- Comprehensive understanding of SQL server databases, table and field structures
- Understanding C# Programming Language
- Able to create SQL views from databases
- Detailed technical skills and abilities in MS Applications
- Ability to work closely with and delivering excellent face-to-face customer service to non-expert IT users
Desirable:
- Experience in C# and other programming languages
- Evidence of continuing professional development
In addition to a great working culture, we offer superb benefits too:
- 21 days holiday (increasing to 23 days) + Bank Holidays + Birthday + Long service
- Workplace Pension with employer contributions
- Employee Assistance Programme
- Wellbeing Programme with access to tools and initiatives
- Mental Health First Aiders
- Onsite Gym and shower
- Free Eye Tests
- Insurance Schemes
- Cycle to Work Scheme
- Retail Benefit Discounts
- Employee Recognition Schemes
- Recommend a Friend Scheme
- Social Activities
- Free Parking
- And more!
We look forward to hearing from you!
