CRM Support Analyst

We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally.

Working in an open plan office we promote a friendly and diverse working environment with a focus on support, wellbeing and helping each other to ensure you have a positive experience every day.

Position Overview:

The Support Analyst is responsible for the delivery of support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients.

We are looking for:

Essential:

• Educated to degree level or have equivalent relevant experience with a suitable qualification in an IT related field
• Excellent analytical skills
• Experience of large database systems
• Comprehensive understanding of SQL server databases, table and field structures
• Understanding C# Programming Language
• Able to create SQL views from databases
• Detailed technical skills and abilities in MS Applications
• Ability to work closely with and delivering excellent face-to-face customer service to non-expert IT users

Desirable:

• Experience in C# and other programming languages
• Evidence of continuing professional development

In addition to a great working culture, we offer superb benefits too:

• 21 days holiday (increasing to 23 days) + Bank Holidays + Birthday + Long service
• Workplace Pension with employer contributions
• Employee Assistance Programme
• Wellbeing Programme with access to tools and initiatives
• Mental Health First Aiders
• Onsite Gym and shower
• Free Eye Tests
• Insurance Schemes
• Cycle to Work Scheme
• Retail Benefit Discounts
• Employee Recognition Schemes
• Recommend a Friend Scheme
• Social Activities
• Free Parking
• And more!

We look forward to hearing from you!