Customer Service Team Leader

We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally.

We are seeking an experienced Team Leader to support and mentor Customer Service Advisors within our escalations team. Your role will be crucial in ensuring the team consistently delivers exceptional service and in identifying trends and root causes of issues. If you are passionate about customer service and have experience in a customer service environment, we would love to meet you. We offer comprehensive training and continuous development opportunities.

Key Skills & Attributes required for this role:

• Able to deliver constructive feedback effectively
• Demonstrate excellent presentation skills
• Ability to remain calm when dealing with difficult situations
• Excellent communication skills - verbal and written
• Good time management and prioritizing skills
• Interacts with staff and customers (internal or external) in a sensitive and effective manner, treating people with respect and dignity.
• Commits self to work hard towards goals. Shows enthusiasm and commitment to learning and career development
• Ability to maintain effective work behaviour in the face of setbacks, changing objectives or pressure. Remains calm, stable and in control of themselves
• Results focused, positive attitude, motivational leader, innovative, coaching
• Focus on delivery and efficiency

In addition to a great working culture, we offers superb benefits too:

• 23 days holiday (increasing to 25 days) + Bank Holidays + Birthday + Long service
• Workplace Pension with employer contributions
• Employee Assistance Programme
• Wellbeing Programme with access to tools and initiatives
• Mental Health First Aiders
• Onsite Gym, Shower, Games Room
• Free Eye Tests
• Insurance Schemes
• Cycle to Work Scheme
• Retail Benefit Discounts
• Employee Recognition Schemes
• Recommend a Friend Scheme
• Social Activities
• Free Parking
• And more!

For further information and to apply, please email your CV to recruitment@cdsglobal.co.uk